Terms and Conditions

Terms and Conditions

CRYSTAL GREEN INDIA (‘Product’): Purchase Terms and Conditions (T&C)

Each Purchase Order placed by the customer for CRYSTAL GREEN INDIA is subject to these standard purchase terms and conditions and the customer shall be deemed to have agreed to be bound by such terms by placing the Product Order.

Definitions “Purchase terms and conditions” means the Terms and Conditions (T&Cs) contained herein and are applies to CRYSTAL GREEN INDIA product only .

“eurekaforbes.com” means the ENVIRO owned and operated by CRYSTAL GREEN INDIA Limited, which provides a venue to the users to buy the products listed / displayed.

“Customer” means and includes any User / Buyer / Purchaser/ You (the person or any legal entity) who accepts the offer for sale, through CRYSTAL GREEN INDIA by placing an order on the site.

Return policy CRYSTAL GREEN INDIA sales is returnable subject to manufacturing defect.

Order cancellation Once the order is placed, it cannot be cancelled unless acceptance of such cancellation is agreed by us. We reserve the right to accept or reject any order placed, without assigning any reasons whatsoever. Cancellations of orders is possible only before the order is invoiced for shipment.

Replacement policy (in case of product manufacturing defects only) To deliver utmost customer satisfaction, we have a set of policies for quick replacements that will help you get the best product for the investment made.

Warranty If there is any manufacturing defect in the Product the Company will repair or replace the defective parts or product within 12 months from the date of original purchase.

Delay in Delivery The Company shall deliver the Products within 45 days from purchase of Product from the date of order. The Products will be dispatched to the address mentioned in the order form. In case Company fails to deliver the Product within 45 days of confirmed order, will initiate 100% refund. In the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address) any extra cost incurred by CRYSTAL GREEN INDIA for redelivery shall be claimed from the User placing the order. The Company shall not be responsible for any delay in delivery of the Product due to any Force Majeure events or factors beyond our control.

Force Majeure Events : The Company shall not be liable or held responsible for any delays or losses related to Products that arise directly or indirectly from Acts of God, severe weather conditions including but not limited to flood, heavy rain alerts, labor disputes, governmental actions, war, riots, epidemics, pandemics, Lockdown like Covide-19 situations or other circumstances or causes beyond the reasonable control of the Company.

How can I return . The customer will notify the Company via email, within 14 days of delivery of Products any manufacturing defects noticed and give the Company or its authorised agent adequate opportunity to inspect, test and remedy them. In the absence of such intimation it shall be presumed that the Products have been received in good order and condition. The Inspection and Test Report of the Company’s office/service center will be final and binding on the customer.

In case there is a product manufacturing defect, you can return the product purchased on eurekaforbes.com, here’s the process you can follow.

Step 01 Initiate a Return by writing us

Step 02 Keep the product ready along with its original packaging

Step 03 Our representative will inspect the unit and arrange for the pick up of the product from the place of delivery. In some rare cases we will ask you to ship the product

Step 04 We will replace/return the product within 15 working days.

Within what time period do I have to return the product? If found manufacturing defect, you can conveniently return CRYSTAL GREEN INDIA purchased on eurekaforbes.com within 14 days from the date of product receipt.

How and when will I get my refund? Any purchase of CRYSTAL GREEN INDIA is non-refundable, however in case of non delivery of product within 45 days of purchase, Company will initiate the refund process. The refund is made to the same bank account/ credit card/ debit card which was used to pay for the purchase. Please note that no refunds shall be made by cheque or cash.

What do I do in case I was to cancel my order before the shipment reaches me? Order which is already Invoiced and Shipped cannot be cancelled.

When will I get my refund? Refunds will be initiated to Credit Cards, Debit Cards, Net Banking or Bank Accounts (NEFT) within 15-21 days after the shipment has been picked up.

What are the details you require to process NEFT refund? When you agree for NEFT refund, CRYSTAL GREEN INDIA customer support will get in touch with you for some details. For NEFT refund, we require your Bank Name, Account Number, Account Holder’s name, IFSC code and Location of the bank.

Miscellaneous Provisions:

Limitation of Liability. Except for manufacturing defects, in no event Company shall be liable to the customer or any other person for any indirect, incidental, consequential, or punitive damages, including any loss of property, personal injury, death, by use or operation of this product. No claim shall be entertained by the Company for any loss arising out of damage or shortage of Products.

Modifications. The Company reserve the right to change, alter or modify the terms and conditions of the products as well as design of the products from time to time in effecting a process of continuous development and innovation. The revised terms and condition will be updated on EFL website.